1. Who We Are

Smartcall Connect2 Mobile is an independent mobile and internet deal consultancy operating in the United Kingdom. We are not affiliated with, authorised by, or commercially linked to any UK telecom provider or network operator or reseller.

For the purposes of UK GDPR and the Data Protection Act 2018, we are the data controller for personal information you provide to us.

2. What Data We Collect

Information you give us

• Your full name
• Email address
• Phone number
• UK postcode (to check broadband availability in your area)
• Your general requirements (e.g. mobile, broadband, or both)
• Any additional information you choose to include in your message

Information collected automatically

• Basic analytics data (page views, session duration) via privacy-respecting tools
• Browser type and device type (for technical compatibility)
• Approximate geographic region (country/city level only, from IP address)

3. What We Do NOT Collect

• No banking or payment information
• No government identification numbers
• No sensitive personal categories (health, religion, ethnicity, etc.)
• No data from children under 18
• No precise GPS location data
• No social media account credentials

4. How We Use Your Data

We use the information you provide solely to:

• Contact you to provide the independent deal consultation you requested
• Research deals and packages relevant to your postcode and requirements
• Send you our recommendation by email or phone (as you prefer)
• Respond to any follow-up questions you may have

We do not use your data for automated decision-making, profiling, or targeted advertising. We do not sell, rent, or share your personal data with third parties, including telecom providers, without your explicit consent.

5. Legal Basis for Processing

We process your personal data on the basis of legitimate interests (to provide the consultancy service you requested) and, where applicable, your consent. You may withdraw consent at any time by contacting us.

6. Data Retention

We retain your contact details and consultation notes for up to 12 months following your last interaction with us, after which they are securely deleted. You may request deletion at any time (see Your Rights below).

7. Your Rights (UK GDPR)

• Right of access — request a copy of the data we hold about you
• Right to rectification — ask us to correct inaccurate data
• Right to erasure — ask us to delete your data
• Right to restrict processing — ask us to limit how we use your data
• Right to data portability — receive your data in a portable format
• Right to object — object to our processing of your data

To exercise any of these rights, please contact us via the Contact page. We will respond within 30 days.

8. Cookies

This website uses only essential session cookies necessary for the site to function. We do not use advertising, tracking, or third-party analytics cookies.

9. Refund Policy

Smartcall Connect2 Mobile provides a professional paid consultancy service. All fees are communicated clearly and upfront before any service begins. If you have been charged an amount you did not agree to by someone claiming to be Smartcall Connect2 Mobile, please contact us immediately and report the matter to Action Fraud (actionfraud.police.uk).

10. Third-Party Links

We may reference deals available from UK telecom providers. Links to provider websites are provided for information only. We are not responsible for the privacy practices or content of those external sites.

11. Contact & Complaints

For privacy-related enquiries, contact us via our Contact page. If you are unsatisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

1. About Smartcall Connect2 Mobile

Smartcall Connect2 Mobile ("we", "us", "our") is an independent mobile and internet deal consultancy based in the United Kingdom. We provide professional, impartial advice to help individuals and families identify suitable mobile phone and broadband deals from UK providers.

We are not affiliated with, authorised by, employed by, or in any commercial partnership with any UK telecom network or internet service provider. We receive no commission, referral fee, or payment of any kind from any provider in connection with our consultancy recommendations.

2. Our Service

We offer a professional consultancy service. Upon submitting an enquiry, one of our independent consultants will:

• Review your stated requirements (type of service, usage needs, budget, postcode)
• Research available deals from UK providers relevant to your situation
• Contact you with independent recommendations via email or telephone

Our service is advisory only. We do not act as agents of any provider, we do not place orders or sign contracts on your behalf, and we do not accept payments from you or on your behalf.

3. Our Fees

Our consultancy fees are communicated transparently before any service begins. We will never charge undisclosed fees or ask for credit/debit card or banking details without your prior consent.

4. Accuracy of Information

We endeavour to provide accurate and current information about available deals. However, telecom deals change frequently and availability depends on your address. We cannot guarantee that any specific deal will remain available or be offered to you by a provider. Deals should always be independently verified on the provider's own website before any commitment is made.

5. Your Responsibilities

• Provide accurate information in your consultation request
• Verify all deal details directly with the relevant provider before signing any contract
• Read all provider terms and conditions before committing to any deal
• Not misuse the service for commercial or fraudulent purposes

6. Limitation of Liability

Smartcall Connect2 Mobile provides information and recommendations in good faith for general guidance purposes only. We are not liable for:

• The accuracy or availability of any deal at the time of your enquiry with a provider
• Decisions made by you or any third party based on our recommendations
• Any loss, cost, or dispute arising from a contract entered into directly between you and a telecom provider
• Technical issues with third-party provider websites or services

Nothing in these Terms excludes or limits our liability for fraud, death, or personal injury caused by our negligence.

7. Intellectual Property

All content on this website — including text, graphics, and layout — is owned by or licensed to Smartcall Connect2 Mobile. You may not reproduce, distribute, or use our content without written permission.

8. Third-Party Providers

Any contracts you enter with telecom providers are governed solely by that provider's own terms and conditions. Smartcall Connect2 Mobile is not a party to those contracts and has no liability under them. Disputes with providers must be resolved directly with the provider or via the relevant ADR scheme (e.g. Ombudsman Services: Communications).

9. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Changes to These Terms

We may update these Terms from time to time. The current version will always be published on this page with the effective date. Continued use of our service after changes constitutes acceptance of the updated Terms.

11. Contact

For any questions about these Terms, please contact us via the Contact page.